Refund Eligibility
We want you to be satisfied with your purchase from our tech website ("Website"). If you are not entirely satisfied with your purchase, we offer a refund subject to the terms and conditions outlined in this policy.
Eligible Products/Services
Refunds may be provided for physical products, such as hardware devices, as well as digital products, such as software licenses or subscriptions, purchased directly from our Website. Services, including but not limited to consultations, installation, or technical support, may also be eligible for refunds as specified in the relevant service agreement or terms.
Timeframe for Refunds
To be eligible for a refund, you must submit a refund request within a month of the purchase date. After this period, refund requests may not be accepted.
Refund Process
To initiate a refund request, please contact our customer support team by envisioninformatics@gmail.com. Provide details of your purchase, including the order number, product or service description, and the reason for the refund request. We may require additional information or documentation to process your refund effectively.
Refund Approval
Refund requests will be reviewed on a case-by-case basis. We reserve the right to approve or reject refund requests at our sole discretion. If the refund request is approved, we will notify you via email and proceed with the refund.
Refund Methods
Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon. Please note that the time it takes for the refund to be reflected in your account may vary (5-7 business days), depending on your financial institution.
Non-Refundable Items/Services
Certain items or services may not be eligible for a refund. These include, but are not limited to:
- Downloadable software or digital products that have been accessed, activated, or used.
- Services that have been fully rendered or performed.
- Products that have been damaged or modified by the customer.
- Products or services purchased from third-party sellers or external websites linked from our Website. In such cases, you will need to review and follow the refund policies of the respective sellers or websites.
Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review the refund policy periodically for any updates or revisions.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at envisioninformatics@gmail.com. We will be happy to assist you and address any issues you may have.